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  • Can I cancel or modify my order after placing it?
    You have the option to modify an order within the first hour after placing it. Simply reach out to our customer support, and we'll assist you with any necessary changes. Additionally, if you need to cancel an order before it's shipped, please contact our customer support team.
  • How do I return an order?
    You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging (if possible), and you will need to include the Return Form. Refunds Once we receive your item, we will inspect it. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 3-5 business days, depending on your card issuer's policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. To initiate a return, please follow these steps: 1. Download the Return form below and fill it out. Print the completed form and include it with your order. 2. Pack the item securely in the original packaging (if possible). It is important to include the return form. 3. Ship the package back to the address: Kanaalweg 47A, 2584 CE, Den Haag If you have any questions or concerns about the return process, please don't hesitate to contact us.
  • Do you offer gift wrapping or special packaging options?
    We currently do not offer gift wrapping or special packaging options.
  • How can I track my order?
    Once your order is on its way, we'll send you a tracking link by email to follow your order.
  • What are your shipping rates and delivery times?
    We ship to the Netherlands via PostNL and worldwide via DHL Express, ensuring the latest and most reliable service. Kindly refer to our shipping rates provided below.
  • Do you offer international shipping?
    Yes, we currently offer shipping within the EU. We are also working on making it possible to ship outside the EU in the near future.
  • What payment methods can I use for a purchase?
    We accept various payment methods, including Apple Pay, Google Pay, iDEAL, Paypal, Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB, and Maestro.
  • How do I know what size to order?
    You can use the size guide available on the product page to determine the best fit for you. Additionally, you can see what height and size our model wears for reference.
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